• Text us: 646-604-9860. This is not a crisis or emergency line - we connect you with confidential support, resources, and service providers. We typically respond to requests for information and services within 2-3 business days. If someone is in danger, call 911. For crisis support, contact 988.
  • Available Hours: Mon - Fri 8:00 am - 8:00 pm
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You can reach out to us anytime for free and confidential support by filling out the contact form or emailing us at contact@helpoutny.com.

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Need someone to listen?

You can text 646-604-9860 to schedule free and confidential support within our working hours. This is not an emergency or crisis line, if this is an emergency please dial 911 or if you require immediate crisis support text or call 988.

Help Out NY prioritizes your privacy and confidentiality; standard text messaging is not HIPAA compliant. For HIPAA-compliant communication please use the Contact Us form.

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By texting, you agree to receive informational messages from Help Out NY. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at contact@helpoutny.com. You can opt out at any time by replying STOP. See the Messaging & Terms Conditions click here
Looking for support?

We're here for you

Help Out NY is a free and confidential support service for New York residents concerned about someone they know. When you reach out, you’ll be connected to New York-based mental health professionals that have been supporting New Yorkers for over 20 years.

You are not alone.

Get in touch

Help Out NY staff are available between the hours of 8 a.m. to 8 p.m. Monday – Friday (with the exception of federal holidays). We are not always able to respond immediately, but we will get back to you as quickly as we can within these hours.

If you’re reaching out to us outside of these hours, we will get back to you within 24 – 48 hours of our working hours resuming.

If this is an emergency and you need immediate support, please dial 911. If you are having thoughts of harming yourself, please dial 988 for the national Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.

Emergency?

Please call 911

Harmful Thoughts?

Please call 988

To read our Messaging & Terms Conditions click here.
Frequently Asked Questions

Questions and answers

Here you will find answers to some of the most commonly asked questions about our services. If you have a question that is not answered here, please feel free to email us at contact@helpoutny.com.

When you contact Help Out NY, you will be connected with an experienced mental health professional who will provide nonjudgmental support to address your needs.
When you reach out, you will speak to one of our licensed mental health professionals. Our team has over 20 years of experience in providing support to New Yorkers exhibiting potentially violent behavior. If you're concerned about someone you know, we can help out.

Yes, what you share with Help Out NY staff is confidential. We maintain strict confidentiality standards. We cannot disclose information about you or what you tell us.

However, if we suspect child abuse, or maltreatment or imminent danger to either yourself or others, we are legally obliged to take action to ensure public safety.

If you are worried about someone, but do not feel that they pose an imminent risk of violence, you can reach out to us via this website. If someone you know is in imminent danger of harming themselves or others, please call 911.

No, Help Out NY's services are free for New York-based individuals.

We are not connected with law enforcement and will only engage with law enforcement if we become aware of an imminent threat to public safety.

In addition to English, our staff can provide services in Spanish.

If you're not ready to speak with one of our mental health professionals at this time, feel free to bookmark this site and return when you're ready.

Thank you

Thank you so much for reaching out. We know that it can be difficult to ask for support.

We will get back to you within our working hours, as soon as possible. We will respond via the email address you provided.

If this is an emergency, please dial 911 for law enforcement or 988 for the Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.

Messaging Terms & Conditions:

You agree to receive informational messages from Help Out NY. Message frequency varies. Message and data rates may apply. For help, email us at contact@helpoutny.com. You can opt out at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected:

  • We may collect information, such as name, phone number, and email address, to contact you.

Use of information collected:

  • We may use the information we collect to perform the services requested.

Sharing of information collected:

  • If there is an immediate threat to life, we will share information we collect with relevant authorities. We do not share, sell, rent, or trade any information provided to third parties for promotional purposes.
  • You understand that the messaging frequency may vary. Messaging & data rates may apply.
  • Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want to be removed from our contact list you can contact us by our email address contact@helpoutny.com.