• Text us: 646-604-9860. This is not a crisis or emergency line - we connect you with confidential support, resources, and service providers. We typically respond to requests for information and services within 2-3 business days. If someone is in danger, call 911. For crisis support, contact 988.
  • Available Hours: Mon - Fri 8:00 am - 8:00 pm
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About us

Help Out NY is a free and confidential support service for New York residents concerned about the extreme or violent behavior of a friend, peer, or loved one. If you’re worried about someone in your life and not sure what to do, we’re here to help out.

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Who we are

Help Out NY is staffed by licensed mental health professionals with experience in violence prevention, de-escalation, and supporting people navigating difficult situations.

When you contact us, trained mental health professionals will respond with resources and support for your situation. It’s okay if you’re unsure what to do or how to help; we’ll help you understand your options and won’t judge.

We believe that everyone should have access to mental health care and support

Our services are free and offered without judgment, regardless of your background, circumstances, or beliefs.

We believe that you shouldn't have to struggle alone

We know how hard it is to support others in your life who are struggling, whether it be a friend, family member, or student. We're here to guide you through the process of seeking professional help so you don't have to go through this alone.

We believe that anyone can change

Change is possible for anyone in your life with commitment and positive support.

Our Values

We believe that everyone should have access to mental health care and support. If we can help out, we will.

We believe that no one should carry their burden alone. We want to help out.

Our Vision

A welcoming, private space where New Yorkers can express concerns about a loved one and access much-needed confidential support.

Our Mission

To provide non-judgmental, free services that meet the needs of New Yorkers who are concerned about a loved one's extreme behavior.

Messaging Terms & Conditions:

You agree to receive informational messages from Help Out NY. Message frequency varies. Message and data rates may apply. For help, email us at contact@helpoutny.com. You can opt out at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected:

  • We may collect information, such as name, phone number, and email address, to contact you.

Use of information collected:

  • We may use the information we collect to perform the services requested.

Sharing of information collected:

  • If there is an immediate threat to life, we will share information we collect with relevant authorities. We do not share, sell, rent, or trade any information provided to third parties for promotional purposes.
  • You understand that the messaging frequency may vary. Messaging & data rates may apply.
  • Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want to be removed from our contact list you can contact us by our email address contact@helpoutny.com.

Thank you

Thank you so much for reaching out. We know that it can be difficult to ask for support.

We will get back to you within our working hours, as soon as possible. We will respond via the email address you provided.

If this is an emergency, please dial 911 for law enforcement or 988 for the Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.