• Text us: 646-604-9860. This is not a crisis or emergency line - we connect you with confidential support, resources, and service providers. We typically respond to requests for information and services within 2-3 business days. If someone is in danger, call 911. For crisis support, contact 988.
  • Available Hours: Mon - Fri 8:00 am - 8:00 pm
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Cookie policy

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Effective Date: 20-Nov-2023
Last Updated: 20-Nov-2023

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use

Please be informed that we use cookies to collect analytical data on this website. These cookies assist us in understanding how visitors interact with the site, enabling us to improve its performance and user experience. Rest assured, the information gathered remains anonymous and is used solely for analytical purposes.

Manage cookie preferences

Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

Cookie Policy Generated By CookieYes – Cookie Policy Generator.

Messaging Terms & Conditions:

You agree to receive informational messages from Help Out NY. Message frequency varies. Message and data rates may apply. For help, email us at contact@helpoutny.com. You can opt out at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected:

  • We may collect information, such as name, phone number, and email address, to contact you.

Use of information collected:

  • We may use the information we collect to perform the services requested.

Sharing of information collected:

  • If there is an immediate threat to life, we will share information we collect with relevant authorities. We do not share, sell, rent, or trade any information provided to third parties for promotional purposes.
  • You understand that the messaging frequency may vary. Messaging & data rates may apply.
  • Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want to be removed from our contact list you can contact us by our email address contact@helpoutny.com.

Thank you

Thank you so much for reaching out. We know that it can be difficult to ask for support.

We will get back to you within our working hours, as soon as possible. We will respond via the email address you provided.

If this is an emergency, please dial 911 for law enforcement or 988 for the Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.